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WARRANTY
WARRANTY
Our Warranty program applies to every neck brace we sell, in every market, and protects owners against defects during the projected life expectancy of the product (3 years from the date of purchase). The warranty does not cover matters beyond our control such as theft, normal wear and tear, travel damage, or damage incurred through accident or abuse. The warranty also excludes color fading due to sun exposure or general exposure to strong chemicals such as race gas, cleaning solvents and others.
If you experience damage, please select the option below that best describes your situation to check your coverage
Manufacturers defects: Atlas will provide a replacement part free of charge. Shipping charges are the customers responsibility. A website discount code will be supplied, allowing the customer to choose a preferred shipping method while completing the transaction. To start the process Contact us - Please include photos if you can.
Crash damage: Atlas will provide a 50% off code for you to purchase the part on our website. Shipping charges are the customers responsibility. To start the process Contact us - Please include photos if you can.
Accidental damage or loss: Any damage caused due to loss, theft, sun/heat, during travel, due to modification, or other forms of accidents are not covered under warranty. Tap here to purchase replacement parts.
Our warranty policy applies only to the original Purchaser of the product. Tap here to purchase replacement parts. If the neck brace is more than 3 years old, we highly recommend you purchase a replacement, even if there is no visible damage, to ensure optimal safety and performance. Tap here to shop braces.
Atlas Brace Warranty Information
Atlas Brace Technologies, Inc guarantees that all of its products are free of lead content, are of the finest quality and free from manufacturing defects. Any product that we feel has been manufactured incorrectly or is of a defective nature will be replaced or repaired at our sole discretion. ALL WARRANTIES ARE VOID IF PRODUCT IS SUBJECT TO ABUSE OR IMPROPER USE.
Atlas Brace Technologies Online Store Return Policy
1. Atlas will replace any product, or part thereof. that is defective or was shipped in error at no cost to the customer.
2. Please call to get prior authorization before returning any item, regardless of reason.
3. To return an item you must contact us within 30 days from the date your package arrives. Atlas is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier.
4. Returns and exchanges must be in new condition and include original product packaging. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. There is no restocking fee for an exchange.
5. The Manufacturer's packaging must be clear of writings or markings.
6. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.
7. Special order items cannot be exchanged.
8. All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
9. If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. Atlas will not accept exchanges for items that are clearance or discontinued.
10. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error.
Instructions for Returns, Exchanges & Refunds
If you are not satisfied with your purchase, please follow the instructions below to return the item.
1. Make a claim
Contact Atlas by email info@atlasbrace.com, or by phone at 1 604 542 3599 to request a return. A representative will discuss your potential options.
2. Returns
All returns must be in new condition and include all original manufacturers packaging. Atlas Brace Technologies, Inc. is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always insure your return package for the full retail value of the item and obtain a tracking number from your chosen shipper. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
3. Exchanges
There are two exchange methods available at Atlas: 1) Standard exchange or 2) Cross-ship. For the fastest service, Atlas Brace Technologies, Inc. can cross-ship orders that were purchased with a credit card. Atlas will temporarily charge your credit card for the cost of the replacement item(s). When Atlas receives the item(s) being cross-shipped, the additional charges will be refunded. If you do not wish to temporarily charge your credit card for the cross-shipped items, the standard exchange method will be used. Atlas will send the replacement item(s) upon successful receipt of the original item(s).
4. Refunds
Credit card refunds are credited back to the card used for the original purchase.
5. Return Shipping Methods
Please return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. Atlas Brace Technologies, Inc. does not reimburse these charges. Please do not return any items via COD; our shipping department cannot accept COD returns.
6. Return Shipping Costs
Return shipping costs are the sole responsibility of the customer. In cases where Atlas has shipped an incorrect item, Atlas will reimburse the cost of ground shipping. Please enclose the receipt in the return package.
7. Return Address
Please return items to the following address:
Atlas Brace Technologies, Inc.
ATTN: Returns
Unit 107, 19155 38th Ave
Surrey, BC, Canada, V3Z 0Y6