Atlas Brace Warranty Information
Atlas Brace Technologies Online Store Return Policy
Instructions for Returns, Exchanges & Refunds
1. Return Merchandise Authorization (RMA) Call 1-661-505-4407 to request a Return Merchandise Authorization (RMA). Unfortunately, we cannot accept returned merchandise without an RMA.
2. Returns All returns must be in new condition and include all original manufacturers packaging. Returns must be received by Atlas within 30 days of the RMA issue date. Atlas Brace USA, LLC. is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always insure your return package for the full retail value of the item and obtain a tracking number from your chosen shipper. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
3. Exchanges There are two exchange methods available at Atlas: 1) Standard exchange or 2) Cross-ship. For the fastest service, Atlas Brace USA, LLC. can cross-ship orders that were purchased with a credit card. Atlas will temporarily charge your credit card for the cost of the replacement item(s). When Atlas receives the item(s) being cross-shipped, the additional charges will be refunded. If you do not wish to temporarily charge your credit card for the cross-shipped items, the standard exchange method will be used. Atlas will send the replacement item(s) upon successful receipt of the original item(s).
4. Refunds Credit card refunds are credited back to the card used for the original purchase.
5. Return Shipping Methods Please return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. Atlas Brace USA, LLC. does not reimburse these charges. Please do not return any items via COD; our shipping department cannot accept COD returns.
6. Return Shipping Costs Return shipping costs are the sole responsibility of the customer. In cases where Atlas has shipped an incorrect item, Atlas will reimburse the cost of ground shipping. Please enclose the receipt in the return package.
7. Return Address Please return RMA items to the following address:
Atlas Brace USA, LLC. ATTN: RMA # (number provided by customer service) 28034-B Industry Dr. Valencia, CA 91355